Return and Exchange

Return Policy

At YiWu Made, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

1. Eligibility for Returns

• Timeframe: Items can be returned within 14 days of purchase.
• Condition: Products must be unused, in their original packaging, and with all tags and accessories included.

2. Non-Returnable Items

• For hygiene reasons, certain items, such as opened or used toys, cannot be returned unless they are defective.
• Gift cards and digital products are also non-returnable.

3. Return Process

• Initiate a Return: To start a return, please contact our customer service team at info@yiwumade.com for a return authorization.
• Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item sent, defective product).

4. Refunds

• Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
• Please note that shipping fees are non-refundable.

5. Exchanges

• If you wish to exchange an item for a different product, please return the original item and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or a full refund at no additional cost.

7. Customer Service

• If you have any questions or need assistance with your return, please reach out to our customer service team at info@yiwumade.com. We’re here to help!

Thank you for shopping with YiWu Made!